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ITSM & ITOM Configuration and Implementation

Collaborative and Cohesive:Our collaborations are both cohesive and comprehensive. Anicalls ensures that together, we chart a path that's seamless and successful.

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On Boarding Process

1
Job description

Providing a clear and comprehensive overview of the role's responsibilities and expectations.
2
Curated Talent Shortlisting

Thoughtfully selecting and presenting a tailored pool of skilled candidates.
3
In-depth Consultant Engagement

Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.
4
Seamless Integration into Client Team

Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.

Eager to hire ITSM & ITOM Configuration and Implementation consultant?

Both ITSM and ITOM configuration and implementation professionals should have a keen understanding of the specific tools and platforms they're working with (like ServiceNow, BMC Remedy, etc.), along with a strong foundation in IT service and operations management principles. Collaboration, communication, and continuous improvement are key to success in these roles.

Roles & responsibilities

Infrastructure Discovery & Configuration

Use discovery tools to map and visualise IT infrastructure. Populate and maintain the Configuration Management Database (CMDB).

Event Management Configuration

Set up event rules, thresholds, and notifications to detect and respond to infrastructure events.

Service Mapping

Design and configure service maps to represent the relationships between IT components and business services.

Automation & Orchestration

Implement automation workflows for daily operational tasks and incident responses.

Performance Analytics

Set up dashboards and reports to monitor infrastructure performance and availability.

Integration

Integrate ITOM tools with ITSM processes, monitoring tools, cloud platforms, and other enterprise systems.

Cloud Management

Configure cloud management platforms for provisioning, managing, and monitoring cloud resources.

Continuous Monitoring & Improvement

Monitor IT operations for issues and inefficiencies, recommending improvements or additional automation.

Security & Compliance

Ensure ITOM configurations and automation adhere to industry regulations and organisational security standards.

Benefits With Anicalls

Diverse Candidate Pool

Foster innovation and inclusivity by tapping into our diverse pool of candidates from various backgrounds, experiences, and perspectives.

Legal and Compliance Support

Navigate the complexities of employment laws, contracts, and regulations with ease. Our legal team ensures all your hires are compliant, mitigating potential risks.

Post-Hire Check-ins

Our engagement doesn't end once a candidate is hired. Regular check-ins ensure both parties are satisfied, addressing any concerns proactively.

Scalable Solutions

As your business grows, our services evolve with you. Whether you're a startup or an enterprise, our solutions are designed to scale based on your needs.

Data-Driven Insights

Benefit from our market research and analytics. Understand industry hiring trends, salary benchmarks, and more to make informed decisions.

Our Commitments

Guaranteed Talent Satisfaction

Flexible Engagement Terms

Performance Review Report Policy

Client Success Stories

"Anicalls has been an invaluable partner in our IT initiatives, particularly in RPA skills. Their expertise and seamless integration have significantly enhanced our operations. The team's professionalism and dedication have exceeded our expectations."

Rand Merchant Bank

"Anicalls’ remote IT support services, particularly in Oracle, have provided us with the flexibility and efficiency we needed. Their commitment to excellence and thorough understanding of our needs have made them a trusted partner."

iOCO

"The team at Anicalls is highly skilled and responsive, especially in Oracle Apps DBA. Their support has been crucial in managing our IT infrastructure effectively. Their comprehensive approach to IT solutions has greatly benefited our business."

KPMG

"We have been impressed with Anicalls’ ability to deliver customized IT solutions in Oracle Apps that meet our specific needs. Their remote services have been seamless and have greatly improved our operational efficiency."

Tiger brands

"Anicalls stands out for their exceptional service and expertise in .Net & SQL Development. Their ability to find the right talent quickly has been instrumental in the success of our projects. We are grateful for their support and partnership."

Clientele

"Partnering with Anicalls for IT niche combinations has been a strategic advantage for us. Their deep understanding of the IT landscape and ability to provide top-notch talent has been critical in achieving our goals. We look forward to continued collaboration."

IBM

"Anicalls has consistently provided us with highly skilled IT professionals in IT niche combinations who have seamlessly integrated into our teams. Their commitment to quality and efficiency is commendable, and we highly value our partnership with them."

Deloitte

"Anicalls has been a reliable partner in our IT endeavors, particularly in IT niche combinations. Their expertise and ability to deliver tailored solutions have significantly contributed to our success. We appreciate their dedication and look forward to future collaborations."

Standard Bank

Workday
Human Capital Management