ITSM & ITOM Configuration and Implementation

Collaborative and Cohesive:Our collaborations are both cohesive and comprehensive. Anicalls ensures that together, we chart a path that's seamless and successful.

On Boarding Process

  • 1
    Job description

    Providing a clear and comprehensive overview of the role's responsibilities and expectations.

  • 2
    Curated Talent Shortlisting

    Thoughtfully selecting and presenting a tailored pool of skilled candidates.

  • 3
    In-depth Consultant Engagement

    Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.

  • 4
    Seamless Integration into Client Team

    Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.

Eager to hire ITSM & ITOM Configuration and Implementation consultant?

Both ITSM and ITOM configuration and implementation professionals should have a keen understanding of the specific tools and platforms they're working with (like ServiceNow, BMC Remedy, etc.), along with a strong foundation in IT service and operations management principles. Collaboration, communication, and continuous improvement are key to success in these roles.

Roles & responsibilities

Infrastructure Discovery & Configuration

Use discovery tools to map and visualise IT infrastructure. Populate and maintain the Configuration Management Database (CMDB).

Event Management Configuration

Set up event rules, thresholds, and notifications to detect and respond to infrastructure events.

Service Mapping

Design and configure service maps to represent the relationships between IT components and business services.

Automation & Orchestration

Implement automation workflows for daily operational tasks and incident responses.

Performance Analytics

Set up dashboards and reports to monitor infrastructure performance and availability.


Integrate ITOM tools with ITSM processes, monitoring tools, cloud platforms, and other enterprise systems.

Cloud Management

Configure cloud management platforms for provisioning, managing, and monitoring cloud resources.

Continuous Monitoring & Improvement

Monitor IT operations for issues and inefficiencies, recommending improvements or additional automation.

Security & Compliance

Ensure ITOM configurations and automation adhere to industry regulations and organisational security standards.

Benefits With Anicalls

Our Commitments

Guaranteed Talent Satisfaction

Flexible Engagement Terms

Performance Review Report Policy


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