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ITSM & ITOM Configuration and Implementation

Collaborative and Cohesive:Our collaborations are both cohesive and comprehensive. Anicalls ensures that together, we chart a path that's seamless and successful.

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On Boarding Process

1
Job description

Providing a clear and comprehensive overview of the role's responsibilities and expectations.
2
Curated Talent Shortlisting

Thoughtfully selecting and presenting a tailored pool of skilled candidates.
3
In-depth Consultant Engagement

Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.
4
Seamless Integration into Client Team

Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.

Eager to hire ITSM & ITOM Configuration and Implementation consultant?

Both ITSM and ITOM configuration and implementation professionals should have a keen understanding of the specific tools and platforms they're working with (like ServiceNow, BMC Remedy, etc.), along with a strong foundation in IT service and operations management principles. Collaboration, communication, and continuous improvement are key to success in these roles.

Roles & responsibilities

Infrastructure Discovery & Configuration

Use discovery tools to map and visualise IT infrastructure. Populate and maintain the Configuration Management Database (CMDB).

Event Management Configuration

Set up event rules, thresholds, and notifications to detect and respond to infrastructure events.

Service Mapping

Design and configure service maps to represent the relationships between IT components and business services.

Automation & Orchestration

Implement automation workflows for daily operational tasks and incident responses.

Performance Analytics

Set up dashboards and reports to monitor infrastructure performance and availability.

Integration

Integrate ITOM tools with ITSM processes, monitoring tools, cloud platforms, and other enterprise systems.

Cloud Management

Configure cloud management platforms for provisioning, managing, and monitoring cloud resources.

Continuous Monitoring & Improvement

Monitor IT operations for issues and inefficiencies, recommending improvements or additional automation.

Security & Compliance

Ensure ITOM configurations and automation adhere to industry regulations and organisational security standards.

Benefits With Anicalls

Diverse Candidate Pool

Foster innovation and inclusivity by tapping into our diverse pool of candidates from various backgrounds, experiences, and perspectives.

Legal and Compliance Support

Navigate the complexities of employment laws, contracts, and regulations with ease. Our legal team ensures all your hires are compliant, mitigating potential risks.

Post-Hire Check-ins

Our engagement doesn't end once a candidate is hired. Regular check-ins ensure both parties are satisfied, addressing any concerns proactively.

Scalable Solutions

As your business grows, our services evolve with you. Whether you're a startup or an enterprise, our solutions are designed to scale based on your needs.

Data-Driven Insights

Benefit from our market research and analytics. Understand industry hiring trends, salary benchmarks, and more to make informed decisions.

Our Commitments

Guaranteed Talent Satisfaction

Flexible Engagement Terms

Performance Review Report Policy

Testimonials

My goal of working at one of the top five firms in the world has been realized because to Anicalls. The offer letter I'm holding in my hand right now is delicious since it promises a sizable pay package.

Emmett Shaw

Thank you for putting this Oracle-Fusion (HRMS) job up for grabs! The tough tasks and duties of my job certainly allow me to have the best career possible. Eager to master a variety of skills.

Collis Ta'eed

I needed to convey my gratefulness for Anicalls considering me for this onsite IBM-BPM position. I genuinely appreciated the remarkable work Anicalls do.

Mary Jane