RPA Support Engineer

Solutions That Scale: As your business grows, so do our solutions. Anicalls offers scalable IT strategies that adapt to your evolving needs.

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On Boarding Process

  • 1
    Job description

    Providing a clear and comprehensive overview of the role's responsibilities and expectations.

  • 2
    Curated Talent Shortlisting

    Thoughtfully selecting and presenting a tailored pool of skilled candidates.

  • 3
    In-depth Consultant Engagement

    Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.

  • 4
    Seamless Integration into Client Team

    Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.

Want RPA Support Engineer?

An RPA (Robotic Process Automation) Support Engineer is instrumental in ensuring the seamless operation of deployed bots within an organization. Their primary responsibility is to monitor, troubleshoot, and provide rapid response to any issues or failures related to the RPA solutions, ensuring minimal disruptions to business processes.

An RPA Support Engineer should have a strong technical background, knowledge of RPA tools/platforms, and troubleshooting skills. They must also possess effective communication skills, a proactive mindset, and the ability to work under pressure, ensuring business continuity.

Anicalls provides post-deployment support for bots, troubleshooting any issues, and ensuring uninterrupted automation.

Roles & responsibilities

Bot_Monitoring

Bot Monitoring

Constantly monitor the operation of deployed bots to ensure they are executing tasks as expected. Use RPA-specific monitoring tools and dashboards for real-time surveillance.

Issue_Resolution

Issue Resolution

Rapidly respond to and rectify bot failures or errors. This may involve debugging bot scripts, adjusting bot configurations, or coordinating with IT departments for infrastructure-related issues.

Incident_Management

Incident Management

Log all bot-related incidents, classify their severity, and track their resolution. Communicate major incidents to relevant stakeholders.

Bot_Upgrades_and_Patches

Bot Upgrades and Patches

Ensure bots remain compatible with updates in the RPA tool itself or integrated systems by applying necessary patches or upgrades.

Infrastructure_Management

Infrastructure Management

Monitor and maintain the RPA infrastructure, ensuring that all components such as servers, databases, and virtual machines are in optimal health.

Backup_&_Recovery

Backup & Recovery

Ensure regular backups of bot configurations and essential data. Formulate and execute recovery strategies in case of bot or system failures.

Continuous_Improvement

Continuous Improvement

Analyze bot performance metrics and recommend improvements. This might involve refining bot workflows, suggesting infrastructure upgrades, or even retraining bots.

Collaboration

Collaboration

Work closely with RPA developers, business analysts, and IT teams to ensure the bot environment is always in sync with organizational needs and updates.

Training

Training

Train end-users or business process owners about bot functionalities and basic troubleshooting. Provide guidance on how they can best interact with bots.

Benefits With Anicalls

Our Commitments

Guaranteed Talent Satisfaction

Flexible Engagement Terms

Performance Review Report Policy

Testimonials

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