Home - Anicalls

RPA Support Engineer

Solutions That Scale: As your business grows, so do our solutions. Anicalls offers scalable IT strategies that adapt to your evolving needs.

Watch Video

On Boarding Process

1
Job description

Providing a clear and comprehensive overview of the role's responsibilities and expectations.
2
Curated Talent Shortlisting

Thoughtfully selecting and presenting a tailored pool of skilled candidates.
3
In-depth Consultant Engagement

Engaging candidates in thorough discussions to understand their expertise and alignment with client needs.
4
Seamless Integration into Client Team

Ensuring a smooth transition and effective collaboration as the consultant becomes an integral part of the client's team.

Want RPA Support Engineer?

An RPA (Robotic Process Automation) Support Engineer is instrumental in ensuring the seamless operation of deployed bots within an organization. Their primary responsibility is to monitor, troubleshoot, and provide rapid response to any issues or failures related to the RPA solutions, ensuring minimal disruptions to business processes.

An RPA Support Engineer should have a strong technical background, knowledge of RPA tools/platforms, and troubleshooting skills. They must also possess effective communication skills, a proactive mindset, and the ability to work under pressure, ensuring business continuity.

Anicalls provides post-deployment support for bots, troubleshooting any issues, and ensuring uninterrupted automation.

Roles & responsibilities

Bot Monitoring

Constantly monitor the operation of deployed bots to ensure they are executing tasks as expected. Use RPA-specific monitoring tools and dashboards for real-time surveillance.

Issue Resolution

Rapidly respond to and rectify bot failures or errors. This may involve debugging bot scripts, adjusting bot configurations, or coordinating with IT departments for infrastructure-related issues.

Incident Management

Log all bot-related incidents, classify their severity, and track their resolution. Communicate major incidents to relevant stakeholders.

Bot Upgrades and Patches

Ensure bots remain compatible with updates in the RPA tool itself or integrated systems by applying necessary patches or upgrades.

Infrastructure Management

Monitor and maintain the RPA infrastructure, ensuring that all components such as servers, databases, and virtual machines are in optimal health.

Backup & Recovery

Ensure regular backups of bot configurations and essential data. Formulate and execute recovery strategies in case of bot or system failures.

Continuous Improvement

Analyze bot performance metrics and recommend improvements. This might involve refining bot workflows, suggesting infrastructure upgrades, or even retraining bots.

Collaboration

Work closely with RPA developers, business analysts, and IT teams to ensure the bot environment is always in sync with organizational needs and updates.

Training

Train end-users or business process owners about bot functionalities and basic troubleshooting. Provide guidance on how they can best interact with bots.

Benefits With Anicalls

Diverse Candidate Pool

Foster innovation and inclusivity by tapping into our diverse pool of candidates from various backgrounds, experiences, and perspectives.

Legal and Compliance Support

Navigate the complexities of employment laws, contracts, and regulations with ease. Our legal team ensures all your hires are compliant, mitigating potential risks.

Post-Hire Check-ins

Our engagement doesn't end once a candidate is hired. Regular check-ins ensure both parties are satisfied, addressing any concerns proactively.

Scalable Solutions

As your business grows, our services evolve with you. Whether you're a startup or an enterprise, our solutions are designed to scale based on your needs.

Data-Driven Insights

Benefit from our market research and analytics. Understand industry hiring trends, salary benchmarks, and more to make informed decisions.

Our Commitments

Guaranteed Talent Satisfaction

Flexible Engagement Terms

Performance Review Report Policy

Client Success Stories

"Anicalls has been an invaluable partner in our IT initiatives, particularly in RPA skills. Their expertise and seamless integration have significantly enhanced our operations. The team's professionalism and dedication have exceeded our expectations."

Rand Merchant Bank

"Anicalls’ remote IT support services, particularly in Oracle, have provided us with the flexibility and efficiency we needed. Their commitment to excellence and thorough understanding of our needs have made them a trusted partner."

iOCO

"The team at Anicalls is highly skilled and responsive, especially in Oracle Apps DBA. Their support has been crucial in managing our IT infrastructure effectively. Their comprehensive approach to IT solutions has greatly benefited our business."

KPMG

"We have been impressed with Anicalls’ ability to deliver customized IT solutions in Oracle Apps that meet our specific needs. Their remote services have been seamless and have greatly improved our operational efficiency."

Tiger brands

"Anicalls stands out for their exceptional service and expertise in .Net & SQL Development. Their ability to find the right talent quickly has been instrumental in the success of our projects. We are grateful for their support and partnership."

Clientele

"Partnering with Anicalls for IT niche combinations has been a strategic advantage for us. Their deep understanding of the IT landscape and ability to provide top-notch talent has been critical in achieving our goals. We look forward to continued collaboration."

IBM

"Anicalls has consistently provided us with highly skilled IT professionals in IT niche combinations who have seamlessly integrated into our teams. Their commitment to quality and efficiency is commendable, and we highly value our partnership with them."

Deloitte

"Anicalls has been a reliable partner in our IT endeavors, particularly in IT niche combinations. Their expertise and ability to deliver tailored solutions have significantly contributed to our success. We appreciate their dedication and look forward to future collaborations."

Standard Bank

Workday
Human Capital Management